"Extending IT service management capabilities over and above technological innovation services to handle company-centric use conditions; running service demand from customers and supply through a widespread System, portal, and service catalog; and dashing up innovation and workflow automation by means of PaaS/lower-code growth tooling." - Charles Betz, Forrester Tactic defines https://knoxppmfz.alltdesign.com/about-enterprise-service-management-52631230